GENERAL

Terms and Conditions

GENERAL

TERMS OF SERVICE

For better readability, personal designations that refer to women and men at the same time are generally only given in the masculine form common in German on this website. All personal names apply equally to all genders.

The conditions of carriage of DDSG Blue Danube Schiffahrt GmbH apply. For journeys with the Twin City Liner and cruises, the terms and conditions of the respective operator apply, which we will be happy to hand over on request.

PROGRAM & ROUTES & SHIP CHANGES

Note that ship and schedule changes can be made. Information about this is available from all sales outlets by telephone, email or in person and can also be found online at www.ddsg-blue-danube.at/fahrplanaenderungen . Due to unforeseeable events such as high or low water or delays when crossing locks or bridges, a program and / or route change may be necessary. We reserve the right to change services in the event of force majeure (flood, low water, …). In the case of themed trips, there may be changes to the program due to unforeseeable events, such as the illness of an artist.

DISCOUNTS

Vienna line

Children (accompanied by an adult): 0 – 9 years free, 10 – 15 years 50% discount
Schoolchildren, students, military and civil servants (only with ID): 20% discount
60plus: Monday – Friday 20% discount
People with disabilities: 20 %, discount, also for 1 accompanying person
Groups (from 20 full paying adults): 10% discount, every 21st person free, 1 tour guide free
Groups of children / pupils / students / apprentices (from 10 people): 50% discount, 1 accompanying person free for every 10 children

Combination tickets Vienna

Children (accompanied by an adult): 0 – 9 years of age shipping free of charge, combined services to be paid for separately, 10 – 15 years of age 50% discount or specially listed children’s price
Groups (from 20 full paying adults): every 21st person free, 1 tour guide free

Wachau line

Children (accompanied by an adult): 0 – 9 years free, 10 – 15 years 50% discount
Schoolchildren, students, military and civil servants (only with ID): 20% discount
60plus: Monday – Friday, Sunday 20% discount
People with disabilities: 20% discount, also for 1 accompanying person
Groups (from 20 full paying adults): 10% discount, every 21st person free, 1 tour guide free
Groups of children / pupils / students / apprentices (from 10 people): 50% discount, 1 accompanying person free for every 10 children

Combitickets Wachau

Themed trips Vienna

Children (accompanied by an adult): 0-5 years free, 6-15 years 50% discount
People with disabilities: 20% discount, also for 1 accompanying person
Groups (from 20 full paying adults): every 21st person free

Wachau themed trips

Trip to Bratislava & Dürnstein [gültig bis 31.10.2021]

Children (accompanied by an adult): 0 – 9 years free, 10 – 15 years 50% discount
Schoolchildren, students, military and civil servants (only with ID): 20% discount
People with disabilities: 20% discount, also for 1 accompanying person
Groups (from 20 full paying adults): 10% discount, every 21st person free
Groups of children / pupils / students / apprentices (from 10 people): on request

day trips [gültig ab 01.11.2021]

Twin City Liner

Apprentices: 50% discount
60plus: Tuesday 50% discount
People with disabilities: Tuesday 50% discount
Students, civil servants: Tuesday 50% discount

Cruises

on request

CANCELLATION POLICY

Vienna line

Wachau line

free up to 2 weeks prior to departure
20% up to 24 hours before departure
50% from 24 hours before departure
100% no-show

Themed trips Vienna

Wachau themed trips

Trip to Bratislava & Dürnstein [gültig bis 31.10.2021]

day trips [gültig ab 01.11.2021]

Booking 1 to 19 people:
free up to 2 weeks prior to departure
50% up to 48 hours before departure
100% from 48 hours before departure or no-show

Group bookings from 20 people:
free up to 6 weeks before departure
free up to 2 weeks before departure up to 20% of the number of people booked
50% up to 2 weeks before departure, more than 20% of the number of people booked
50% up to 48 hours before departure
100% from 48 hours before departure or no-show

Short-term cancellation necessary?

Vienna line | Line Wachau | Themed trips Vienna | Themed trips Wachau | Trip to Bratislava & Dürnstein | day trips

In addition to the applicable cancellation conditions for the Vienna Line, Wachau Line, Vienna Theme Rides, Wachau Theme Rides, Bratislava & Dürnstein excursion, and day excursions, we grant a voucher for the amount paid up to 48 hours before the event in the event of cancellation by the customer.
Does not apply to group bookings, charter, Twin City Liner, midsummer cruises, New Year’s Eve Gala, cruises.

Separate cancellation conditions apply to the Wachau Solstice and New Year’s Eve Gala:

Wachau solstice
free up to 20 weeks before departure
50% from 20 weeks before departure
75% from 8 weeks before departure
100% from 48 hours before departure or no-show

New Years Gala
free up to 8 weeks before departure
20% up to 4 weeks before departure
50% up to 2 weeks before departure
100% from 2 weeks before departure or no-show

Twin City Liner

on request or see https://www.twincityliner.com/

Cruises

on request

TABLE RESERVATION

Vienna line

Wachau line

Free seats. Table reservations for group bookings and menu orders are possible.

Themed trips Vienna

Wachau themed trips

Trip to Bratislava & Dürnstein [gültig bis 31.10.2021]

day trips [gültig ab 01.11.2021]

General table reservation for the number of people booked. Table requests are ranked according to the possibility of division (number of people, available tables, etc.) and after receipt of the booking.

CYCLES

Vienna line

No transport possible.

Wachau line

Transport possible, no registration required, for a surcharge of € 2.00 / bike.

Trip to Bratislava & Dürnstein [gültig bis 31.10.2021]

Transport possible, advance notice required, for an additional charge of € 5.00 / bike.

day trips [gültig ab 01.11.2021]

Transport possible, booking required, for an extra charge of € 10.00 / bike.

WHEELCHAIR

Wheelchairs must be registered for all journeys. You can find information on wheelchair-accessible ships and moorings here. In the case of boat trips with combined bus transfers, these are not barrier-free.

DOGS

Vienna line

Wachau line

Free of charge, muzzle and leash required.

Trip to Bratislava & Dürnstein [gültig bis 31.10.2021]

day trips [gültig ab 01.11.2021]

Free of charge, muzzle and leash required. Trips to Bratislava: additionally valid EU vaccination pass with proof of rabies vaccination!

SMOKING ON BOARD

Smoking on board is expressly prohibited in closed areas. However, it is partially permitted on the open decks.

DATA

The customer agrees that the data disclosed in the context of the order and the order processing for accounting purposes as well as for use in internal marketing , stored and used.

TICKETS & SUPPLEMENTS

Round trip tickets must be used for domestic journeys (Vienna line, Vienna line, Wachau line) are consumed within one day, after which they are no longer valid . When traveling abroad with the MS Kaiserin Elisabeth and the Twin City Liner, the outward and return journey can take place on different days. All prices are subject to a fuel surcharge. Price changes due to a tense fuel situation and the associated levying of a fuel surcharge on all trips are possible . Unused services cannot be reimbursed.
Discounts cannot be granted retrospectively on tickets that have already been paid for. No discount on already discounted tariffs!

ENTRY AND DEPARTURE

When entering or from a Schengen state (e.g. destination Bratislava) there is currently no identity check, but there is a valid travel document is mandatory (= Passport or identity card). Information about the applicable entry requirements can be found at the respective consulate or on the website of the Austrian Foreign Ministry www.bmeia.gv.at

Current Travel warnings especially regarding the COVID-19 pandemic , can also be found at the respective consulate or on the website of the Austrian Foreign Ministry www.bmeia.gv.at

FILM AND PHOTO RECORDING

The passengers acknowledge that occasional pictures of the passengers are taken and subsequently used (television broadcasts, photos, videos, etc.). The passengers therefore acknowledge that the recordings made by them during or in connection with the journey may be evaluated using any current or future technical process and may also be used for commercial purposes, provided that the use does not unduly harm their personal interests. Customers are not entitled to any compensation for their use.

LOSS ON BOARD

No liability is accepted for lost or stolen items on board.

WARRANTY

Errors on the website and in the timetable reserved. Changes, printing and typographical errors as well as errors reserved. The information on this website is provided for general information. We reserve the right to adjust dates and content. The information on our website is created with the greatest care. DDSG Blue Danube Schiffahrt GmbH. however, does not guarantee its completeness. The use of the content made available on the website is entirely at the user’s own risk.

TRANSPORTATION AND ONGOING

The transport or onward transport of persons or animals can be refused with justification without claims for damages; such reasons exist in particular

1.) in the event of force majeure and in the event of other circumstances beyond our control, such as technical defects and damage to the ship, which make transport or further transport impossible or unreasonable, as well as in unfavorable weather conditions and in compliance with official orders and compulsory measures.

2.) if the transport or onward transport contradicts statutory provisions, or if it violates public order and security.

3.) if the conditions of carriage or other general instructions of the company or instructions of the nautical or staff ashore are not complied with, or

4.) in the event of violations of §1.03 point 2 waterway traffic regulations, BGBl. II No. 289/2011 as amended

TICKETS AND TICKETING

The traveler or passenger must be able to carry and present a valid ticket.

DDSG Blue Danube reserves the right to refuse transport to anyone who does not have a valid ticket. The traveler or passenger must carry the ticket with them during the entire journey.

The information on the ticket is decisive for the transport.

The tickets issued by DDSG Blue Danube are not provided with the name of the buyer or with a booking number. The tickets are transferable so that the ticket holder does not necessarily have to be identical with the ticket buyer. If a ticket is lost, DDSG Blue Danube is not liable for any damage that the ticket purchaser incurs as a result of unauthorized use or in connection with it.

Passengers or travelers are obliged not to make print @ home tickets accessible to third parties and to keep them safe. When entering, the principle of first access applies (this means: the print @ home ticket that is accepted first with its unique identification is the valid one. Subsequent tickets with the same identification are automatically canceled by the entry of the first ticket – this only applies if the reasons for any incorrect cancellation are not attributable to DDSG Blue Danube or if this was otherwise caused by DDSG Blue Danube.

If a traveler loses his ticket, he has no entitlement to transport on the section of the route for which the original ticket was issued until he has purchased a new ticket for the route in question at the currently valid tariff.

DDSG Blue Danube can refuse transport if a passenger or traveler presents a ticket that was purchased in violation of legal or official regulations or at a price that deviates from the published tariff. DDSG Blue Danube is also entitled to this right if the price deviates from an agreement made with DDSG Blue Danube.

PAYMENT, REFUND, REFUND

Count

If the fare was demonstrably too low when purchasing a ticket, the traveler must pay the difference immediately upon request. The DDSG Blue Danube bears the burden of proof in this regard.

additional payment

If a passenger or traveler is found during the journey or after the end of the journey without a valid ticket, he or she must immediately pay the fare according to the timetable for the route already traveled to the next station where the ship docks or to the self-selected disembarkation point. DDSG Blue Danube reserves the right to refuse transport if requested.

If the immediate additional payment is refused in accordance with the provisions, the ship’s personnel or station personnel are entitled to record the name and address of the traveler on the basis of valid identification documents to be presented and to exclude him from further transport or to hand him over to the responsible official bodies.

refund

If it can be proven that the fare was too high when a ticket was purchased, the difference is to be reimbursed to the traveler by the relevant cashier as soon as possible. The passenger or traveler bears the burden of proof in this regard.

In the following cases, a refund will be made by DDSG Blue Danube at the request of the traveler:

– if a trip is canceled or has to be broken off for operational reasons (official shipping barriers, technical defects) or as a result of force majeure.

Tickets that have been purchased from tour operators are usually to be submitted to the direct biller for reimbursement.

DDSG Blue Danube will not provide a replacement or refund for lost tickets.

The DDSG Blue Danube decides on all reimbursement claims.

DRIVING LICENSE CONTROL

The passengers or travelers have to show the tickets individually and without being asked to board. During the journey, these tickets must be shown to the ship’s staff at any time upon request.

Travel groups with vouchers must exchange the relevant and correctly filled out voucher with booking number, number of travelers, company stamp and signature of the issuing employee at the ticket counters or at the purser for tickets. Each passenger receives one ticket for each route.

Changes to the content of tickets make them invalid, without prejudice to criminal consequences.

ONLINE DISPUTE RESOLUTION OF THE EUROPEAN COMMISSION

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/ . We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. You can also submit your complaint directly to us at the following email address: info@ddsg-blue-danube.at