GENERAL INFORMATION

Terms and conditions

GENERAL INFORMATION

GENERAL TERMS AND CONDITIONS

The conditions of carriage of DDSG Blue Danube Schiffahrt GmbH apply. For Twin City Liner, Danube cruises, the terms and conditions of the respective operator apply, which we will be happy to hand over on request.

PROGRAM- & ROUTE- & SHIP CHANGE

Due to unforeseeable events such as high or low water or delays when crossing locks or bridges, it may be necessary to change the program and / or route. Changes to services in the event of force majeure (flood, low water, …) reserved. Hotel reservations remain valid despite the events listed above and are subject to the respective cancellation conditions. In the case of themed trips, there may be changes to the program due to unforeseeable events such as the illness of an artist. Note that ship and schedule changes can be made. You can find information on this at www.ddsg-blue-danube.at/fahrplanaenderungen.

DISCOUNTS

Sightseeing cruises Vienna

Children (accompanied by an adult): 0 – 9 years free of charge , 10 – 15 years 50 % discount Pupils, Students, Military and civil servants (with a valid ID): 20 % 60plus: 20 % Monday – Friday People with disabilities: 20 %, also for 1 companion Groups (from 20 fully paying adults): 10 %, every 21st person is free of charge, 1 tour guide free of charge Children-/Pupils-/Students-/Apprentice groups (from 10 people): 50 %, per 10 children 1 companion is free of charge

Combination tickets Vienna

Children (accompanied by an adult): 0 – 9 years boat ride free of charge, combined services to be paid for separately, 10 – 15 years 50 %  or specially listed children’s price Groups (from 20 fully paying adults): every 21st person free of charge, 1 tour guide free of charge

Cruises Wachau

Children (accompanied by an adult): 0 – 9 years free of charge, 10 – 15 years 50 % Pupils, Students, Military and civil servants (with a valid ID): 20 % 60plus: 20 % Monday – Friday, Sunday People with disabilities: 20 %, also for 1 companion Groups (from 20 fully paying adults): 10 %, every 21st person free of charge, 1 tour guide free of charge Children-/Pupils-/Student-/Apprenticegroups (from 10 people): 50 %, per 10 children 1 companion free of charge

Combination tickets Wachau

Children (accompanied by an adult): 0 – 9 years boat ride free of charge, combined services to be paid for separately, 10 – 15 years 50 %  or specially listed children’s price Groups (from 20 fully paying adults): every 21st person free of charge, 1 tour guide free of charge

Themecruises Vienna

Children (accompanied by an adult): 0 – 5 years free of charge, 6 – 15 years 50 % People with disabilities: 20 %, also for 1 companion Groups (from 20 fully paying adults): every 21st person free of charge

Themecruises Wachau

Children (accompanied by an adult): 0 – 5 years free of charge, 6 – 15 years 50 % People with disabilities: 20 %, also for 1 companion Groups (from 20 fully paying adults): every 21st person free of charge

Excursion to Bratislava & Dürnstein

Children (accompanied by an adult): 0 – 9 years free of charge, 10 – 15 years 50 % Pupils, Students, Military and civil servants (with a valid ID): 20 % People with disabilities: 20 %, also for 1 companion  Groups (from 20 fully paying adults): 10 %, every 21st person free of charge Children-/Pupil-/Student-/Apprenticegroups (from 10 people): on demand

Twin City Liner

Apprentices: 50 % 60plus: 50 % Tuesday People with disabilities: 50 % Tuesday Students, Civil servants: 50 % Tuesday

Cruises

on demand

CANCELLATION CONDITIONS

Sightseeing cruises Vienna

Cruises Wachau

Excursion to Bratislava & Dürnstein

free up to 2 weeks before departure 20% up to 24 hours before departure 50% from 24 hours before departure 100% in the event of no-show

Themecruises Vienna

Themecruises Wachau

Booking 1 to 19 people: free up to 2 weeks before departure 50% up to 48 hours before departure 100% from 48 hours before departure or no-show Group bookings from 20 people: free up to 6 weeks before departure free up to 2 weeks before departure for up to 20% of the booked number of people 50% up to 2 weeks before departure for more than 20% of the number of people booked 50% up to 48 hours before departure 100% from 48 hours before departure or no-show.For the Solstice Wachau and New Year’s Eve Gala, separate cancellation conditions apply, which you can receive on request.

TABLE RESERVATION

Sightseeing cruises Vienna

Cruises Wachau

Free seats. Table reservations possible for group bookings and menu orders.

Themecruises Vienna 

Themecruises Wachau

Excursion to Bratislava & Dürnstein

General table reservation for the number of people booked. Table requests are ranked according to the possibility of division (number of people, available tables, etc.) and after receipt of the booking.

BICYCLES

Sightseeing cruises Vienna

No transport possible.

Cruises Wachau

Transport possible, for an additional charge of € 2,00.

Excursion to Bratislava & Dürnstein

Transport possible, Pre-registration required, for an additional charge of € 5.00.

WHEEL CHAIR

Wheelchairs must be registered for all journeys. No electric wheelchairs possible. You can find information on wheelchair-accessible ships and landing stages here. In the case of boat trips with combined bus transfers, these are not barrier-free.

DOGS

Sightseeing cruises Vienna

Cruises Wachau

Free of charge, Muzzle and leash are essential.

Excursion to Bratislava & Dürnstein

Free of charge, Muzzle and leash are essential. A valid EU vaccination pass with rabies vaccination must also be carried for Bratislava.

DATA

The customer agrees that the data disclosed in the context of the order and the order processing will be saved and used for the purposes of our accounting and for internal marketing purposes.

TICKETS & SURCHARGES

Round-trip tickets are valid for domestic trips (Sightseeing cruises in and from Vienna, Wachau cruises) for consumption within one day. For trips abroad (Twin City Liner Bratislava) the outward and return journey can take place on different days. All prices are subject to a fuel surcharge. We reserve the right to change prices due to the tense fuel situation, or a fuel surcharge can be levied on all journeys. Services not used cannot be reimbursed. Discounts cannot be granted retrospectively on tickets that have already been paid for. No reduction on already reduced tariffs!

ENTRY REQUIREMENTS

When entering a Schengen state (e.g. Bratislava) there is currently no identity check, but a valid travel document is mandatory. (= Passport or identity card). Information about the entry requirements at the respective consulate.

LOSS ON BOARD

No liability is accepted for lost or stolen items on board.

WARRANTY

Website content and timetable content errors reserved. Changes, misprints and typographical errors reserved. The information on this website is for general information. We reserve the right to adjust dates and content. The information on our website is created with the greatest care. However, DDSG Blue Danube Schifffahrt does not guarantee that it is complete. The use of the content made available on the website is entirely at the user’s own risk.

ONLINE DISPUTE RESOLUTION OF THE EUROPEAN COMMISSION

The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/. We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. You can also submit your complaint directly to us at the following email address: info@ddsg-blue-danube.at