Wheelchair users

Our information applies to normal wheelchairs.

WHEELCHAIR ACCESSIBLE MOORINGS

Please take note that barrier-free entry and exit is not possible for every station. The boarding of the excursion boats takes place at a slight angle, depending on the water level, via a wheelchair-accessible transition bridge to a floating pontoon and then further onto the ship. If possible, ramps are provided for wheelchairs to make it easier to negotiate the entry step. The wheelchair usually has to be lifted for this entry and exit process. Our crew will be happy to help you get on and off!

Please inform yourself before embarking about the ship and the planned berths, especially taking note of the boarding heights.

The berths are usually designed for a boarding height of 90 cm or 150 cm. Depending on how compatible our ships are with these boarding heights, barrier-free boarding may or may not be possible.

BARRIER-FREE BERTHS

WHEELCHAIR ACCESSIBLE SHIPS

Infants & toddlers

Strollers are welcome on board. We recommend booking all cruises in advance and informing us about which type of stroller (e.g., folding buggy, toddler sleeper, etc.) you will be using, so that we can reserve a table with the appropriate space for you. Please note, however, that there is no dedicated storage area for strollers on the ships.

On children’s themed cruises, please try to use alternative transportation options (baby slings, etc.), as we unfortunately cannot provide sufficient space for a lot of strollers at once.

Don’t forget to bring toys and games to keep your children entertained during the cruise. On board the MS Austria, there is a dedicated play area on the main deck at the stern for our youngest passengers. The other ships unfortunately do not have play areas for children.

Blind passengers

For your own safety, blind guests can only travel with an accompanying adult. We recommend booking all cruises to accommodate the special needs of blind passengers.

deaf passengers

We recommend that you book all cruises in advance and inform us so we can accommodate for your specific needs.

dogs

Dogs are generally transported free of charge, but must be muzzled and leash-wearing. We recommend that you inform us beforehand that you are planning to bring your dog when making your reservation.

Assistance dogs, including guide dogs, service dogs, and signal dogs that have passed a state-recognized test and are registered as assistance dogs in the disability card, are not required to wear muzzles and leashes.

Defibrillator

All our ships are equipped with a defibrillator. Our crew and service personnel receive recurring first aid training. A defibrillator is a medical device designed to restore the heart’s normal rhythm by delivering a strong but brief electrical shock in the event of a life-threatening cardiac arrhythmia (known as ventricular fibrillation).

All informationen is also available with our folder: Folder [DE] | Download