Passenger rights for inland waterway services

All information about passenger rights in inland waterway transport can be found on the website of the Agency for Passenger Rights (apf) Opens in new window.

You can also find useful information on the website of the European Commission Opens in new window.

Information about the Agency for Passenger Rights (apf) as the dispute resolution and enforcement body:

If you are not satisfied with the decision of the shipping company, you may contact the Agency for Passenger Rights (apf). As an independent and free dispute resolution body, it helps to find quick solutions in cases of disputes, such as delays or cancellations.

To ensure that all required documents are available, please submit your complaint using the online complaint form Opens in new window. If you are unable to use the electronic submission process, please send the documents by post to:

Agency for Passenger Rights (apf)
Inland Waterway Transport Division
Linke Wienzeile 4/1/6
1060 Vienna
Austria